Terms & Conditions


The terms and conditions apply to all of the transactions conclude with the customer, when customers shop via shop.meds2u.com.my website at the online store. Please read them carefully before placing order and print a copy for your future reference. By registering at the online store, you have accepted and agreed to be bound by the online store terms and conditions which together shall constitute the entire agreement between you and Firstline Pharmaceuticals Sdn Bhd.

The Company reserves the right to alter the online store terms from time to time.

The online store terms are subject to Malaysian Law and the exclusive jurisdiction of the Malaysian courts. If any of the online store terms shall be deemed unlawful, void or for any reason unenforceable then that online store term shall be severable and shall not affect the validity and enforceability of the remaining online store terms.

Acceptance of Orders

We are only able to take orders through the online store for delivery to the countries listed on the checkout pages. If the country that you require delivery to is not visible then we will not be able to process your order.

Order and payment acknowledgement will be validated before the order is being process. Once customers' order is being process, an Delivery Order will be sent to customers by email or whatapps Our confirmation of your order brings into existence a legally binding agreement between us.

We accept all orders of products and services subject to availability and certain security checks.

We will not be liable for any delay or non-delivery if the issuer of customers' payment fail.

Availability of Products

If online store products become temporarily unavailable, we shall hold your order until we have the product back in stock and will then mail the product to you in the usual way. The Company has made every effort to ensure the availability of all products we published on the website. However in the event that an individual product becomes permanently unavailable then we will seek to offer you a suitable alternative or give you a full refund (see "Returns Policy" below).

Products and Pricing

All product prices may change in line with Malaysia government, Customs and Excise and other legal interpretations issued by relevant authorities. Promotions and prices you see in the Company real stores and catalogues do not necessarily apply to the online store, and vice versa.

Import duties and local taxes are NOT included in the quoted price of goods being delivered to outside Malaysia. You will be responsible for the paying of any and all import duties and local taxes including any administration charges upon receipt.

We reserve the right to amend any prices without any prior notice and at any time and the right to add or withdraw any product at any time.


To the extent that we are permitted by law to limit our liability to you in connection with any order, that liability will not exceed the total price charged for the relevant product(s).


Customer order will be dispatched depending on delivery type selected. Seven (7) working days are needed for those who used Maxim Motto Logistics Services. Whilst we make every effort to deliver goods within such timescales, however, some delays are inevitable. We shall not be liable for any delay that you may suffer in this regard. If you would like to view the status of your order please visit ‘Order History’ in the ‘Customer Services’ section of the online store. If, after checking your Order History, you have any questions about the status of your order then please refer to our FAQ section, accessible from the menu of every page.

Please ensure that your billing and shipping addresses are correct. Meds2u.com.my will not be responsible for any incorrect billing and shipping addresses.

We are authorise to share customers' personal information with third parties who are used to fulfil your order or satisfy our obligations to you. Our delivery officer will not accept any payment. All products must be paid in full before we start packing for delivery.

Cancellation/Returns Policy

We have the right to cancel any order customers made for any product if customers fail our validation or security checks. If payment has been made, then customers will receive a full refund and an e-mail confirmation will be sent to confirm such refund to the e-mail address that customers provide in registration form.

There is no returning or cancellation of products once the order have been confirmed by customers.

Links to Other Sites

This web site contains links to other sites that are not owned or controlled by Meds2u.com.my. Please be aware that we, Meds2u.com.my, are not responsible for privacy practices of such other sites.

We encourage customers to be aware when customers leave our site and to read the privacy statements of each and every web site that collects personal identifiable information.

This privacy statement applies only to information collected by this website.

Your Account

If customers are using this site, customers are responsible for maintaining the confidentiality of their account and password and for restricting access to their computer, and customers are agree to accept responsibility for all activities that occur under their account or password. If you are under 18, you may use Meds2u.com.my only with involvement of parent or guardian. Meds2u.com.my reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion

All items purchased from Meds2u.com.my are made pursuant to a shipment contract. This means that the risk of loss and title for such item pass to you upon our delivery to the carrier.

Fake Orders

We strive to serve you better with quality service, there are some orders had been for the sake of fun. Therefore, Meds2u.com.my reserves the rights to cancel the order if the customer cannot be contacted either by phone or mail within one (1) week after the order had been made. Meds2u.com.my may cancel the order without any prior notice.

Disclaimer of Warranties and Limitation of Liability

This site is provided by Meds2u.com.my on an "As Is" and "As Available Basis". Meds2u.com.my makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this side. You expressly agree that your use of this site is at your sole risk.

To the full extent premissible by applicable law, shop.meds2u.com.my disclaims all warranties, express or impled, including, but not limited to, implied warranties of mechantability and fitness for a particular purpose. Meds2u.com.my does not warrant that these site, its servers, or e-mail sent from Meds2u.com.my is free of viruses or other harmful components. Shop.meds2u.com.my will not be liable for any damagesof any kind arising from the use of this site, including, not limited to direct, indirect, incidental, punitive, and consquentail damages.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.