Returns Policy

• Should there be any discrepancy of product(s) delivered, customers can contact us via whatsapp (+6010 206 1697) OR e-mail (info@meds2u.com.my) within 1 day of receiving the goods. Our customer service will advise on the solution(s) accordingly.
• Please allow up to 7 working days for your inquiry to be processed.
• Customers will be required to present all possible proofs for claiming a return/refund.
• Returns will only be accepted if the products delivered are damaged, incorrect or an error made on our end.
• Due to the perishable nature of our products, we reserve the right to refuse returns if we are not informed of your intention to return prior.
• Any refunds will be processed within 30 working days from the agreed/confirmation date.
• Please note that some types of refund(s) may take longer than the other due to the payment gateway system used to make the initial payment.